> For the complete documentation index, see [llms.txt](https://docs.ebrain.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ebrain.ai/mail/sending-and-drafts.md).
# Sending email and drafts
You can write, reply to, and send email straight from your [unified inbox](/mail/unified-inbox.md). Everything goes out through one of your connected Gmail or Outlook accounts, and drafts land in your real mailbox so you can pick them up anywhere.
{% hint style="info" %}
**eBrain never sends email without you.** Whether you compose it yourself or Tim drafts it for you, sending is always a deliberate action you take.
{% endhint %}
## Compose a new email
Open the compose window with the **Compose** (pencil) button at the top of the folder rail. It's a floating panel you can drag, resize, minimize, and maximize while you write.
{% stepper %}
{% step %}
### Choose who it's from
The **From** account selector only appears when you have **more than one** account connected. It lists each mailbox by email address, so pick the one you want to send from. With a single account, that account is used automatically, and your default mailbox is pre-selected.
{% endstep %}
{% step %}
### Fill in the recipients
Add one or more addresses in the **To** field (they appear as chips). Need to copy people? Click **CC/BCC** to reveal both fields, which are hidden by default.
{% endstep %}
{% step %}
### Write the subject and message
Add a **Subject** and your **Message** body. The **Send** button only becomes available once To, Subject, and the message body are all filled in.
{% endstep %}
{% step %}
### Attach files (optional)
Click the paperclip to attach files. Each file must be **10 MB or smaller**; anything larger is rejected with a message telling you which file was too big.
{% endstep %}
{% step %}
### Send
Click **Send**. On success the window closes and your inbox refreshes. If something goes wrong, the error appears at the top of the compose window so you can fix it and try again.
{% endstep %}
{% endstepper %}
## Reply and Reply All
Open a message in the reading pane and click **Reply** or **Reply All**. The compose window opens pre-filled for you:
* **To** and **Subject** are set automatically (the subject gets a `Re:` prefix if needed), and the body is pre-populated with the quoted original message.
* **Reply All** also fills the CC list with the other original recipients.
* You **don't pick a From account for replies** - eBrain automatically replies from the account that received the message.
{% hint style="warning" %}
**Outlook replies can't include attachments.** If you need to send a file in response to an Outlook message, use **Compose** to start a new message instead. Gmail replies can carry attachments normally.
{% endhint %}
## Save a draft
Not ready to send? Click **Save draft** next to Send. This creates a real draft in your actual mailbox (Gmail Drafts or Outlook Drafts) using the selected **From** account, then closes the window.
Your drafts show up under the **Drafts** folder in the left rail of the inbox, and in your provider's own mail app, so you can finish them later from anywhere.
## When Tim drafts or sends for you
You can also ask Tim to write or send email for you, from web chat or WhatsApp. When Tim does this, **you always approve it first** - eBrain never sends on its own.
{% tabs %}
{% tab title="Web chat" %}
Tim shows a **fully editable email draft card**. You can change the **To, CC, Subject, and Body** before anything leaves your mailbox. If you have more than one account connected, you can switch the sender from the **From** dropdown (Tim usually pre-selects the right one).
The email is only sent when you click **Send** - so you're always the one who sends, and you can edit the message first. You can also **Copy** the draft to your clipboard, or **Dismiss** it to hide it without sending.
{% endtab %}
{% tab title="WhatsApp" %}
Tim sends a message with **Approve** and **Decline** buttons describing the email. Nothing happens until you tap **Approve**. Saving an email as a draft over WhatsApp works the same way - it's captured as an Approve/Decline action.
{% endtab %}
{% endtabs %}
{% hint style="info" %}
For the full picture of how Tim asks before any action, see [Approval flows explained](/chatting-with-tim/approval-flows.md).
{% endhint %}
## Related
---
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