> For the complete documentation index, see [llms.txt](https://docs.ebrain.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ebrain.ai/help/faq.md).

# Frequently asked questions

Short, practical answers to the questions people ask most. If you don't find what you need here, try [Troubleshooting](/help/troubleshooting.md).

<details>

<summary>Does eBrain send email or change my calendar without asking?</summary>

No. Tim can read your information freely, but he never performs a write action, such as sending an email, creating or changing a calendar event, or creating or deleting a task, without your explicit confirmation. For most actions you see an approval card with the details and an **Approve** or **Reject** button; for email in web chat you get a fully editable draft that only leaves your mailbox when you click **Send**. On WhatsApp the same actions arrive as **Approve** / **Decline** buttons. Reading, searching, and looking things up never need approval. See [Approval flows explained](/chatting-with-tim/approval-flows.md).

</details>

<details>

<summary>Which email and calendar providers can I connect?</summary>

For email, eBrain supports **Gmail** and **Microsoft Outlook**. For calendar, it supports **Google Calendar** and **Microsoft (Outlook) Calendar**. You can connect more than one account of each, and they all appear together in your unified [inbox](/mail/unified-inbox.md) and [calendar](/calendar/overview.md). Donna's meeting notetaker works with **Google Meet**, **Microsoft Teams**, and **Zoom** meetings.

</details>

<details>

<summary>Do I have to give eBrain my password?</summary>

No. You connect each account through that provider's own secure sign-in and consent screen, where you log in and approve access. eBrain never stores your passwords and never acts without permission. You can disconnect any service at any time, and disconnecting does not delete your data, it just stops syncing. See [Privacy and security](/account-and-settings/privacy-and-security.md).

</details>

<details>

<summary>Can I use eBrain on my phone or on WhatsApp?</summary>

Yes. You can talk to Tim over **WhatsApp**, in addition to the web Chats page. Once you link your number in Settings, you can send text, voice notes, photos, and PDFs, and approve actions, all from your phone. The same conversation also shows up in the web app's chat list, labeled "WhatsApp." See [Using eBrain on WhatsApp](/ebrain-on-whatsapp/getting-started.md).

</details>

<details>

<summary>What is the difference between Tim and Donna?</summary>

**Tim** is the AI assistant you talk to in chat (web or WhatsApp). He works across your mail, calendar, tasks, and meeting notes, and asks for your approval before any write action. **Donna** is the meeting notetaker bot that joins your online calls, then gives you a full transcript and AI-written notes afterwards. See [Meet Tim and Donna](/getting-started/meet-tim-and-donna.md).

</details>

<details>

<summary>Does Donna record everyone in the meeting?</summary>

Donna joins as a visible attendee with a name and a picture, so other participants can see her in the call. Recording is **audio-only**, eBrain never archives video. By default she joins quietly, but you can turn on "Announce Donna at the start of the call" so she introduces herself when she arrives. See [How Donna joins your meetings](/meetings-donna/how-donna-joins.md).

</details>

<details>

<summary>What does Tim remember?</summary>

Tim keeps a long-term memory of facts about you and your business, your preferences, decisions you've made, and procedures you like followed. He saves useful, durable details automatically as you chat, and you can also add, edit, or delete entries yourself in **Settings > Capabilities**. Memory is split into personal memories (only you see them) and company memories (shared with your workspace). See [How Tim remembers things](/chatting-with-tim/memory.md).

</details>

<details>

<summary>Can my teammates see my chats?</summary>

No. Every chat and chat folder is private to the person who created it. There is no way to share a chat with a teammate, and there are no viewer or editor roles for chats. (Meeting notes are different, you can share those, see [Sharing notes and Donna settings](/meetings-donna/sharing-and-settings.md).) See [Organizing your chats](/chatting-with-tim/organizing-chats.md).

</details>

<details>

<summary>How do I add or remove a connected account?</summary>

Go to **Settings > Integrations** (also called Connected Services). Pick a provider card and choose **Connect securely** to add it, or use **Add another account** to connect more mailboxes or calendars of the same type. To remove one, open the account's menu and choose **Disconnect**. Disconnecting won't delete your data, eBrain simply stops syncing from that service. See [Connecting your accounts](/account-and-settings/integrations.md).

</details>

<details>

<summary>Can I connect more than one mailbox or calendar?</summary>

Yes. eBrain is multi-account: you can connect several Gmail and Outlook mailboxes and several Google and Microsoft calendars to the same workspace. Mail merges into one inbox (newest first), and calendars show as separately colored, toggleable layers. When you have more than one account, you can set a **Default** for sending and pick which account to send from per message.

</details>

<details>

<summary>Can eBrain do recurring work for me automatically?</summary>

Yes, through **Agents**: a chat with Tim that you save so it runs on its own, on a schedule (like a morning brief) or whenever you press **Run now**. An agent run gathers and analyzes information and delivers a result for you to review, it produces drafts and summaries rather than sending things on its own. You can build one by describing it to Tim, filling in a form, or starting from a template. See [What are Agents?](/agents-autonomous/overview.md).

</details>

<details>

<summary>What languages does eBrain support?</summary>

The interface is available in **Dutch** and **English**, set under **Settings > General**. Tim replies in whatever language you write in, and your WhatsApp replies and approval buttons follow your language preference too. See [Profile and language](/account-and-settings/profile-and-language.md).

</details>

<details>

<summary>How do I switch between companies or workspaces?</summary>

Use the company switcher in the sidebar to jump between the workspaces you belong to. Each company is independent: its connected accounts, teammates, chats, billing, and data are kept separate, and switching reloads eBrain into that workspace. You can manage your workspaces under **Settings > Companies**. See [Teammates and workspaces](/account-and-settings/teammates-and-companies.md).

</details>

<details>

<summary>What happens when my free trial ends?</summary>

Every new company starts with a **14-day free trial**. To keep using eBrain after that, an owner or admin activates a subscription under **Settings > Billing**. If payment fails or the subscription is canceled, the company becomes **read-only**: you can still read everything, but creating, editing, deleting, and sending are blocked until billing is restored. Restoring payment automatically lifts the lock. See [Billing and plans](/account-and-settings/billing-and-plans.md).

</details>

<details>

<summary>Does Tim ever send email automatically through mail automation?</summary>

No. eBrain's optional Smart mail automation (Gmail only, opt-in per account) can automatically label incoming mail and write **draft** replies in your Gmail Drafts, but it never sends. You always review, edit, and send drafts yourself. See [Smart mail automation](/mail/smart-automation.md).

</details>

{% hint style="info" %}
Still stuck? Head to [Troubleshooting](/help/troubleshooting.md) for fixes to common issues, or start from the [Quick start](/getting-started/quick-start.md).
{% endhint %}


---

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